Frequently asked questions
What does Shoe Watch do?
Shoe Watch helps find hard-to-find running shoes in your size. If we can't find one immediately, we keep watching and email you when we find a matching shoe from a retailer that can deliver to you.
What happens after I start a Shoe Watch?
We'll start looking straight away. If we find your shoe, we'll let you know. If not, your watch stays active and we keep looking.
What am I paying for?
You're paying for the Shoe Watch service: we search for your shoe in your size and keep watching for it. We don't sell shoes — you buy from the retailer we point you to.
Payment is handled securely by our payment provider. We can't guarantee that a particular model or size will become available.
What happens when you find my shoe?
We'll email you a link to the matching shoe. Your watch is then complete.
Not quite what you were after? No worries. Choose Keep watching and we'll continue looking.
Do you search every shoe store?
Shoe Watch searches a growing network of retailers and can discover additional stores as it looks for your shoe. We can't promise to find every listing on the internet, but we keep looking so you don't have to.
Will you send me to a store that doesn't ship to me?
No. We only treat a result as a match when we're confident the retailer can deliver to you.
If we're not sure, we keep looking instead of sending you there.
What if my shoe never appears?
Some models or sizes may not come back into stock, so we can't promise we'll find every shoe. We'll keep looking while your watch is active.
What if I need help?
Email us at help@shoewatch.app.